We understand that it is sometimes necessary to cancel your booking, our cancellation policy sets out in which circumstances cancellation fees are payable and where refunds are due.
Cancellation fees are calculated as a percentage of the total booking value, the percentage rate cancellation fees outlined below are a proportion of the totalbooking value of the booking in question.
Our cancellation policy applies to all bookings, in line with our Standard Terms & Conditions unless otherwise notified by the company in advance of the hire day.
1. Cancellation by Bounce Bounce Edition(“The Company”) or the client due to adverse weather conditions. Where the cancellation is made by 8pm the day before your booking. Cancellation will not incur a cancellation fee, a refund of all money paid will be made.
2. Cancellation by the client due to any reason other than bad weather will incur a cancellation fee. The fee will be calculated according to amount of notice given. The schedule of cancellation fees follows:
2a. Cancellation by the client within 3 days of making the booking, when the ‘hire day’ (the day when equipment is due to be delivered) is more than 7 days from the time of booking: Cancellation will be free of charge. This is known as a ‘cooling off period’; it allows clients to change their mind without incurring a penalty. Although we’re unable to offer this cooling off period to clients who book at short notice.
2b. Cancellation by the client not within 3 days of making their booking, but 6 to 10 days before the ‘hire date’: A 25% cancellation charge will be payable.
2d. Cancellation by the client not within 3 days of making their booking, but 2 to 5 days before the ‘hire date’: A 50% cancellation charge will be payable.
2e. Cancellation by the client not within 3 days of making their booking, but 2 or less days before the ‘hire date’: A 100% cancellation charge will be payable.
3. Cancellation by the company due to ‘breach of contract’, where the client does not comply with the Standard Terms and Conditions of Hire, including (but not limited to) where Bounce bounce edition are unable to set up equipment due an unsuitable space being provided for set up: 100% cancellation fee will be payable and no refund will be due.
4. Cancellation by bounce Bounce edition due to reasons beyond our control i.e. vehicle breakdown, equipment failure, staff shortage etc.: A full refund will be given.